We want you to feel good about every order.
30-day request window
Contact us within 30 days of delivery if you would like to request a return, refund, or replacement.
Return condition
Eligible items should be unused, clean, and in their original packaging. For hygiene and safety, opened or used sensory toys cannot be returned unless they arrived damaged, defective, or incorrect.
Damaged or incorrect items
Contact us through our Contact page with your order number and clear photos of the item and packaging. We’ll review the issue and offer an appropriate replacement or refund.
Return approval
Please do not send an item back before receiving return instructions. Returns sent without approval may not be accepted. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Refund timing
Approved refunds are issued to the original payment method after the return is reviewed. Your bank or card provider may need additional time to post the credit. Original shipping charges are not refundable unless required by law or the order was our error.
Final-sale items
Gift cards and items clearly marked final sale are not eligible for return, except where required by law.