A few quick answers for a calmer shopping experience.
Are your products for children?
No. De-Stress Collections is designed and marketed for adults ages 18 and over. Keep all products away from babies, children, and pets.
What is a slow-rising squishy?
It is a soft sensory item that gradually returns toward its original shape after being gently squeezed. Recovery speed may vary by design, temperature, and use.
Will every item look exactly like the photo?
Small differences in color, shape, finish, and recovery speed can occur between batches and screens. Product descriptions will note important variations.
How long does shipping take?
Orders are usually prepared within 2–5 business days. U.S. delivery is typically estimated at 7–15 business days after dispatch. See Shipping & delivery for details.
How do I track my order?
Use the account icon at the top of the store and sign in with the email used at checkout. Shopify will also email a tracking link after dispatch.
Can I return an item?
Return, refund, or replacement requests may be submitted within 30 days of delivery. Hygiene restrictions apply to opened sensory products. See Returns & refunds for details.
How should I clean a squishy?
Gently wipe it with a soft, slightly damp cloth and mild soap unless the product label says otherwise. Do not soak it or use harsh cleaners.
Why does my product have a light scent or feel slightly tacky?
Some materials naturally have a temporary manufacturing scent or soft surface feel. Air the product in a cool, ventilated place and follow its care instructions. Stop use if irritation occurs.
How can I contact you?
Use our Contact page and include your order number when asking about an existing order.